# Malaga Inn Hotel Policies & Terms
We want every guest to enjoy a safe, comfortable, and memorable stay at Malaga Inn. Because we are a historic property, we ask that guests review the following policies before making a reservation.
By making a reservation and completing the required reservation terms and conditions, guests agree to the applicable policies below.
## Reservations & Guarantee
All reservations must be guaranteed with a valid major credit card.
A guaranteed reservation ensures that your room will be held for you in the event of a late arrival, subject to the cancellation and no-show policies below.
Guests must complete and accept the applicable reservation terms and conditions during the booking process.
Declined or invalid credit cards may result in cancellation of a reservation.
## Standard Cancellation Policy
Individual room reservations must be cancelled at least **seven days prior to arrival**.
Reservations not cancelled within the required cancellation period are subject to a charge for the **full cost of the reservation**.
Special events, group reservations, Mardi Gras, and Mega Conference reservations are subject to separate cancellation terms described below.
### How to Cancel or Modify a Reservation
Guests may contact the front desk regarding a cancellation; however, a cancellation is not considered complete until the guest receives written confirmation from Malaga Inn.
For the clearest documentation, cancellation and reservation-change requests should be submitted by email to **[info@malagainn.com](mailto:info@malagainn.com)**.
Changes to dates, room quantities, room types, or other reservation terms are not final until confirmed in writing by Malaga Inn.
Guests should retain their cancellation or revised reservation confirmation.
## Group Reservations
Group reservation cancellations must be received at least **one month prior to arrival**, unless the applicable group agreement provides different terms.
Reservations cancelled after the applicable deadline are subject to the terms of the group agreement or reservation confirmation.
## No-Shows
A guaranteed reservation that is not cancelled within the applicable cancellation period and is not used by the guest is subject to a charge for the **full cost of the reserved stay**.
## Mardi Gras 2027
Special policies apply to stays during the 2027 Mardi Gras season.
**Mardi Gras period:** January 8, 2027 – February 9, 2027
**Final cancellation date:** January 1, 2027
Cancellations will not be accepted after January 1, 2027
Full payment for Mardi Gras reservations will be charged to the credit card provided for the reservation on or after January 1, 2027.
Guests are responsible for ensuring that Malaga Inn has valid and current payment information.
Mardi Gras reservations are nonrefundable after the cancellation deadline except as provided under the Extraordinary Events provision below.
All requests to modify a Mardi Gras reservation must be submitted in writing. Changes are not effective unless approved and confirmed in writing by Malaga Inn management.
## Mega Conference 2027
A **five-night minimum stay** is required for Mega Conference reservations.
Cancellations will not be accepted after **June 1, 2027**.
Reservations are nonrefundable after the cancellation deadline except as provided under the Extraordinary Events provision below.
## Extraordinary Events
If an extraordinary event beyond the reasonable control of the guest or Malaga Inn directly prevents the hotel from providing the reserved accommodations or prevents access to the property, Malaga Inn will determine the appropriate remedy based upon the circumstances and applicable law.
Examples may include mandatory government evacuation orders, closure of the hotel, or severe natural disasters directly affecting Malaga Inn or the immediate Mobile area.
Ordinary travel delays, flight cancellations, weather conditions at a guest's departure location, changes in personal plans, illness, and other personal circumstances do not automatically qualify.
When circumstances do not require a refund but management determines that an accommodation is appropriate, Malaga Inn may, at its discretion, offer a credit toward a future stay. Future-stay credits may be subject to expiration dates and blackout dates.
## Halloween & Day of the Dead Weekend
Malaga Inn's annual Halloween & Day of the Dead celebration will take place **Friday, October 30 and Saturday, October 31, 2026**.
Guests staying during this weekend should expect a lively atmosphere, including evening events and loud music.
**This is not a quiet weekend at the Inn.**
Guests seeking a quiet or low-key stay are encouraged to select an alternate weekend.
## Payment Policy
Malaga Inn does not accept cash at the front desk.
All reservations must have a valid major credit card on file.
For reservations totaling more than $1,000, payment by check may be accepted with prior approval. Checks must be received at least one month before arrival or by the applicable final cancellation date, whichever occurs first.
### Credit Card Fee
Malaga Inn assesses a **3.5% service fee on applicable credit-card transactions**.
Applicable fees are disclosed during the booking process and included in the total price displayed before the reservation is completed.
Guests booking through a third-party reservation service should review the complete price and applicable fees displayed by that service before completing the reservation.
## Check-In & Check-Out
**Check-in begins at 3:00 p.m.**
**Check-out is by 11:00 a.m.**
The guest checking into the room must be at least **21 years of age** and must present valid government-issued identification and an accepted payment method.
Guests under 21 must be accompanied by a responsible adult except where otherwise required by law.
## Occupancy & Registered Guests
Maximum occupancy varies by room type and may not be exceeded.
All overnight guests must be registered with the hotel.
The registered guest is responsible for the conduct of all occupants and visitors associated with the room.
Visitors who are not registered overnight guests must leave the property by **11:00 p.m.**
Malaga Inn may require identification from guests and visitors when reasonably necessary for safety, security, or enforcement of hotel policies.
## Accessibility
Malaga Inn is a historic property originally constructed in the nineteenth century, and accessibility varies throughout the property.
Guests who require accessible accommodations are encouraged to contact Malaga Inn before making a reservation. We are happy to provide additional information about the property's layout, accessible features, and guest rooms so that guests can determine whether the available accommodations meet their individual accessibility needs.
### Accessible Route & Guest Room
Malaga Inn has a designated accessible guest room located on the **ground floor** in our Courtyard building.
An **accessible route is available from the hotel's accessible parking area to the lobby and check-in area and from the lobby/check-in area to the accessible guest room.** The accessible guest room can therefore be reached from the parking area and lobby **without the use of stairs or an elevator.**
Accessible features of the room include:
* A roll-under bathroom vanity;
* A large shower designed to provide wheelchair maneuvering space;
* A built-in shower bench;
* A detachable handheld shower head;
* Eight grab bars and integrated support fixtures located throughout the bathroom, including support fixtures incorporated into items such as the soap holder and toilet-paper holder;
* A bed selected at an accessible height;
* A **Minicom IV** communication device for guests who are deaf or hard of hearing; and
* A **Serene CentralAlert** notification system.
Guests who would like measurements or additional information about a particular accessibility feature are encouraged to contact Malaga Inn before booking. We are happy to provide additional details about the room and property.
### Elevator Notice
**Both elevators at Malaga Inn are currently out of service.**
Upper-floor guest rooms are accessible only by stairs while the elevators are unavailable.
The hotel's designated accessible guest room is located on the ground floor and is accessible from the hotel's accessible parking area and lobby **without the use of stairs or an elevator.**
Guests who cannot use stairs or who have other mobility or accessibility needs are strongly encouraged to contact the hotel before booking so that we can discuss the location and features of available accommodations.
Malaga Inn will make reasonable modifications to its policies, practices, and procedures for guests with disabilities as required by applicable law.
## No Pets & Service Animals
Malaga Inn is a **pet-free property**. Pets are not permitted in guest rooms or other areas of the hotel.
### Service Animals
Malaga Inn welcomes guests with disabilities who use service animals in accordance with the Americans with Disabilities Act.
Under the ADA, a service animal is a dog individually trained to perform work or tasks for a person with a disability. Service animals are not pets and are permitted regardless of our No Pets Policy.
Animals whose sole function is to provide comfort, companionship, therapy, or emotional support do not qualify as service animals under the ADA.
Service animals must remain under the control of their handler and must be housebroken. A service animal may not be left unattended in a guest room while the handler leaves the hotel.
Malaga Inn does not charge a pet fee, cleaning fee, or additional deposit because a guest uses a service animal.
Guests remain responsible for actual damage caused by themselves or their service animal to the same extent Malaga Inn charges other guests for damage they cause.
A service animal may be required to leave the property if:
* The animal is not housebroken; or
* The animal is out of control and the handler does not take effective action to control it.
If a service animal must be removed for one of these reasons, the guest will still be given the opportunity to use the hotel's goods and services without the animal present.
Malaga Inn does not require service-animal certification, registration, identification, documentation, or proof of training.
Malaga Inn will also make reasonable modifications concerning individually trained miniature horses when required by the ADA.
## Smoking & Vaping
Malaga Inn guest rooms and indoor areas are **non-smoking and non-vaping**.
Smoking or vaping in a guest room is prohibited and will result in a **$250 cleaning charge**.
This prohibition includes cigarettes, cigars, pipes, electronic cigarettes, vaping devices, and smoking or vaping marijuana or other substances.
Guests are responsible for ensuring that their visitors comply with this policy.
## Damage, Missing Property & Excessive Cleaning
Guests are responsible for damage to hotel property caused by themselves, occupants of their room, or their visitors beyond ordinary wear and tear.
The registered guest authorizes Malaga Inn to charge the payment method on file for reasonable costs associated with:
* Damage to hotel property;
* Missing hotel property;
* Smoking or vaping in a guest room;
* Excessive cleaning beyond normal housekeeping;
* Unauthorized animals; or
* Other charges expressly authorized under the hotel's published policies or reservation terms.
When practicable, charges will reflect the reasonable cost of cleaning, repair, replacement, or remediation.
Please do not use hotel towels, washcloths, sheets, or other linens to remove makeup or clean spills that may permanently stain or damage them.
Coolers should be placed on a towel or other protective surface to prevent condensation or water damage.
## Room Keys
Malaga Inn uses traditional physical room keys.
Keys must be returned to the front desk at checkout.
A **$100 replacement/rekeying charge** may be assessed for room keys that are not returned.
## Guest Conduct & Safety
The safety and comfort of our guests and staff are important to us.
Guests and visitors must conduct themselves in a manner that does not endanger or unreasonably disturb other guests, employees, or hotel property.
The following are prohibited:
* Fighting, threatening, intimidating, or harassing behavior;
* Illegal activity;
* Excessive or disruptive noise;
* Intentional or reckless damage to hotel property;
* Running in interior or exterior common areas;
* Climbing or sitting on fountains, railings, or banisters;
* Placing drinks or other objects on banisters;
* Fireworks, smoke bombs, sparklers, silly string, stink bombs, candles, or other hazardous or disruptive items;
* Unauthorized cooking or heating appliances in guest rooms, including hot plates, crock pots, and guest-provided microwaves; and
* Conduct that creates an unreasonable safety risk or materially interferes with other guests' use and enjoyment of the property.
Musical horns and similar instruments may not be used in a disruptive manner.
Children must be appropriately supervised in guest rooms and public areas.
Malaga Inn reserves the right, consistent with applicable law, to require a guest or visitor to leave the property for serious or repeated violations of hotel policies, unlawful conduct, threats to health or safety, significant disturbance of other guests, or damage to hotel property.
## Hotel Access to Guest Rooms
Malaga Inn respects the privacy of its guests.
Authorized hotel personnel may enter a guest room when reasonably necessary for housekeeping, requested service, maintenance, inspection of reported problems, protection of persons or property, emergencies, or reasonable concerns involving safety, property damage, or violations of hotel policies.
A Do Not Disturb sign will be respected under ordinary circumstances but does not prevent hotel personnel from entering when reasonably necessary for safety, security, maintenance, emergencies, or protection of hotel property.
## Parking
Parking is for authorized Malaga Inn guests and visitors and is subject to availability.
Unless otherwise authorized, parking is limited to **one vehicle per guest room**. Vehicles must display any parking permit or tag required by the hotel.
Vehicles parked in unauthorized areas or in violation of posted restrictions may be subject to towing as permitted by law.
Accessible parking spaces are reserved for vehicles displaying a valid disability parking placard or license plate.
Guests must observe all posted No Parking areas.
### Park & Cruise
The Park & Cruise package is offered at the applicable daily room rate plus **$7 per day of parking**, subject to availability and the terms of the package.
## Lost & Found
Guests are encouraged to check their room carefully before departure.
Malaga Inn is not responsible for personal property left behind after checkout except as required by applicable law.
Guests who believe they have left an item should contact the hotel as soon as possible. Guests are responsible for applicable shipping, handling, and packaging costs associated with returning found property.
Unclaimed property may be disposed of, donated, or otherwise handled after the applicable retention period and in accordance with applicable law.
## Historic Property
Malaga Inn is a historic property, and we ask guests to help us preserve it for future generations.
Please treat guest rooms, furnishings, antiques, architectural features, courtyard areas, fountains, railings, and other hotel property with care.
Thank you for helping us maintain the character, safety, and history of the Malaga Inn.
